Privacy Policy

Information you give us:

• Name, phone number, email address, and property address or city.
• Project details, service interests, and any photos or notes you submit.
• Messages sent through our forms, chat widget, phone, or text.

Information collected automatically:

• Device and browser type, IP address, and approximate location.
• Pages viewed, links clicked, referring site, and time on the Site.
• Cookies and similar technologies (see below).

• Respond to estimate requests and schedule site visits.
• Provide, manage, and follow up on our services.
• Send appointment updates and, with your consent, service-related messages.
• Improve the Site, measure marketing performance, and prevent fraud or abuse.
• Comply with legal obligations.

We do not sell your personal information. We share it only with:

• Service providers that help us run the Site and our business, such as our form, CRM, scheduling, chat, and messaging platform (LeadConnector / GoHighLevel), hosting, and analytics providers.
• Subcontractors and suppliers, only as needed to perform work you requested.
• Authorities or advisers when required by law or to protect our rights.
• A successor, if VIX is involved in a merger, sale, or transfer of assets.

If you provide your phone number, we may call or text you about your request. Consent to marketing texts is never a condition of purchase.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help.

We and our providers use cookies, pixels, and similar tools to keep the Site working, remember preferences, and understand how visitors use it. You can block or delete cookies in your browser settings, though parts of the Site may not work as intended. Some browsers also support "Global Privacy Control" signals, which we honor where required by law.

We keep personal information only as long as needed for the purposes above, including to meet legal, tax, and warranty requirements. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. Depending on where you live (for example, Massachusetts, Maine, New Hampshire, Rhode Island, or Vermont), you may have additional rights under state privacy laws. To make a request, contact us using the details below; we may need to verify your identity and will respond within the time required by law.

We will not discriminate against you for exercising your privacy rights.

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

We may update this policy from time to time. The "Last updated" date above shows the most recent revision. Material changes will be posted on this page.

For privacy questions or requests:

• Email: vixgeneralservices@gmail.com
• Phone: +1 978-705-5562

See also our Terms of Use.